How we work

There are 3 key things to understand about the approach on which we have built our reputation:

Quality of service to our customers
Our use of technology and innovative business practices to become more effective
Proactivity rather than reactivity

Quality of Service: This is what drives us, this is what we believe in: we strive to help customers fund the very best healthcare and treatment services with a competitive blend of premiums and benefits.

We are passionate about providing exemplary levels of service for our customers and publish these key measurements of our service quality to demonstrate our commitment to service.

Use of Technology: We are committed to investing in leading-edge technology to ensure that our business remains at the forefront of the financial services industry. Technology, coupled with the size of our company, enables us to provide the ultimate in flexibility for our customers.

Proactive Approach: Proactivity is at the core of our service proposition, from the Helpdesk through the entire Account Management team. We ask challenging and difficult questions of all of our Protocol customers to ensure the schemes remain ‘fit for purpose’ as well as providing a User Group forum for networking and updating on latest developments in the Trust arena.

WPA Protocol Plc is a wholly owned subsidiary of and Appointed Representative of WPA. WPA is a registered service mark of Western Provident Association Limited.
WPA is authorised and regulated by the Financial Services Authority (FSA). The FSA website may be checked at www.fsa.gov.uk/register for WPA number 202608.