Why Protocol?

WPA Protocol Plc (Protocol) is a wholly-owned subsidiary of WPA, specialising in the administration of corporate healthcare schemes for forward-thinking organisations. Protocol benefits from being based in the same premises and sharing identical systems as WPA – a well-established, leading health insurer with a history of over 100 years.

WPA has a substantial portfolio of large corporate business and a wealth of experience and expertise, which is invaluable to Protocol. Accredited to ISO 9001:2000 Gold Standard by The British Standards Institute, Protocol is unique in offering guaranteed standards of service for claims.

Industry leaders in e-commerce, a fully interactive and functional website at wpa.org.uk is pivotal to Protocol’s strategy and aids the award-winning quality service offered by WPA and Protocol.

All the benefits of an experienced and specialist health insurer are combined by Protocol, with the competitiveness and flexibility of a specialist administrator. Protocol and WPA share the same fundamental principle – to deliver the highest level of customer care with complete professionalism.

Recommendations

“The trustees of [our] Healthcare Trust chose Protocol to manage our healthcare scheme after a competitive tender process. We felt that the values of their organisation were aligned very much with our own. We were also impressed with their commitment to work with us to manage our costs whilst providing a high level of service to our employees. Since the contract started in 2001 this commitment has been maintained and a good working relationship developed”
UK’s Head of Human Resources from one of the world’s largest brewers

“…I have had to make a claim via Protocol and the service that I have received to date has been excellent. All those I have spoken to have been very helpful, polite and understanding”
Recent claimant

“Please pass on my thanks to all of the team for getting us off to such a positive start. [We are] not alone in reporting back a distinct difference in approach”
Risk Manager for major UK supermarket chain

WPA Protocol has:

Proven experience
Project management to facilitate transition
Flexibility
Bespoke service
Proven claims cost management
Exemplary customer service
Dedicated account management team
Quality, accessibility and flexibility of management information
A proactive approach
Excellent information technology capabilities
Online scheme management
Added value

WPA Protocol Plc is a wholly owned subsidiary of and Appointed Representative of WPA. WPA is a registered service mark of Western Provident Association Limited.
WPA is authorised and regulated by the Financial Services Authority (FSA). The FSA website may be checked at www.fsa.gov.uk/register for WPA number 202608.