We recognise that each and every customer will face their own challenges when it comes to their private medical scheme.These challenges mean that a 'one size fits all' benefit schedule and administration service is not going to be right for everyone. This is why we choose to offer complete flexibility, helping you to build from the ground up the scheme which meets your requirements.
We treat our customers as we would want to be treated ourselves. Our underlying ethos is the pursuit of excellence in all that we do.
We use smart technology to make the customer experience as seamless as possible.
We offer complete flexibility, allowing us to create a solution which fits the unique requirements of your company and your employees.
We take the security of our members' information very seriously. As one of the first UK insurance companies to achieve the internationally recognised Information Security Management standard, we do everything possible to protect sensitive information from unauthorised access.
We keep our standards of service extremely high by continually and critically reviewing what we do. We provide the highest levels of customer service and are independently certified as meeting the standards for Quality Management Systems on a company-wide basis.
We work hard to protect our members at all times. So even if something unexpected happens to us, like a fire, we can still continue to operate as usual. We are proud to have achieved full accreditation for Business Continuity Management, meaning our members can always rely on us no matter what might happen.
We invest in systems and services to reduce waste of our natural resources. The paper we use is made up of fibre sourced from well-managed forests, independently certified according to the rules of the Forest Stewardship Council. We have been awarded the Environmental Management standard - one of the highest benchmarks in environmental management and best practice.